Claiming Child Care Expenses on your Income Tax

Did you know that child care fees can be claimed on your income tax? Line 214 on your annual income tax filing allows you to claim the expenses you pay to Owl and other child care providers.

Owl issues official tax receipts in February that provides you with the exact amount you may claim. Help us provide you a timely and accurate income tax receipt so you can easily take advantage of this benefit.

  • PLEASE NOTE: If you moved in 2019, please contact Brenda  at our admin office by December 31 to ensure we have the proper mailing address on file.

Inclement Weather and Unexpected Centre Closure

In the event of inclement weather, Owl will close centes when the Waterloo Region District School Board (WRDSB) and the Waterloo Catholic District School Board (WCDSB) have decided to close schools. School boards try to make closure decisions by 6:00 a.m, and therefore, Owl closures will be communicated immediately after hearing of school board decisions.

For more details and FAQ click here

Late Pick-up Policy

It is essential that the educator is aware when you arrive and when you pick up your child. All Owl centres close at 6:00 pm. If a parent, or other authorized adult, is unable to pick up the child by 6:00 pm, alternate arrangements must be made in order to ensure children are picked up from the centre prior to the closing time. Late pick up is not permitted. Please be aware of road conditions throughout the day (weather, construction etc.) and plan travel time accordingly.

Families with children picked up after the 6:00 pm closing time are tracked and can expect the
  • First Late: A call or email from the supervisor reminding them of the service hours.
  • Second Late: A formal warning letter from the supervisor
  • Third Late: A third late may result in termination of care from the child care program or camp.
Should a child be left in care more than an hour after the program closes, with no communication from the parent or the emergency contacts listed, Family and Children Services will be notified by the educator.

Preventing Illness

Although some illness is inevitable in group care, our educators try to minimize this by practicing good hygiene, sanitizing toys and equipment regularly, and making daily health checks. We encourage children to participate in tidying and organizing their environment. Educators will model and support children with procedures for routine hand washing when entering the classroom from being outside, before and after food preparation, handling and eating, as well as toileting.

All parents should be aware of the symptoms of an influenza like illness (ILI).

They include: Fever and cough, PLUS one or more of: Sore throat, Muscle aches, Joint pain and Weakness.

In children under 5, gastrointestinal symptoms may also be present and a fever may not be as prominent.

It is recommended that you seek immediate medical attention should or your child experience the

• Difficulty breathing
• Shortness of breath
• Chest pain
• Severe or persistent vomiting
• High fever in adults that lasts more than 2 days
• Severe tiredness in a child
• Confusion or difficulty waking an ill person

We will continue to review and encourage proper hand and cough etiquette for all children, staff and visitors at Owl. All are encouraged to cough or sneeze into a tissue or their sleeve, and to frequently wash their hands. We are also increasing our sanitary practices for common surfaces, such as door knobs, to help stop the spread of influenza like illness (ILI) symptoms.

Exclusion Guidelines

The following guidelines are provided by Waterloo Region Public Health.

Vomiting & diarrhea: Remain home until you are symptom free for 24 hours; 48 hours when centre is in outbreak

ILI symptoms (see above): Stay home until you no longer have a fever and feel well enough to participate in program

Note: A cough may continue and is not a reason to be excluded from program. However, please remind your child to cough into their sleeve and to wash their hands often.

Dressing for Outside

With the fall upon us, it is time to bring in fall jackets, mits and hats, and a change of clothes for the season as we will be doing indoor and outdoor activities. Rubber boots and splash pants are encouraged. Accidents do happen and each child should have a set of extra clothes in their cubby or backpack. Please also include a reusable plastic bag that can be used to send wet or soiled clothing home for laundering.

As well, remember to label all items (with your Mabel's Labels, of course!).

mabels labels logo

Mabel's Labels - 10% off Promo

SAVE 10% on Mabel's Labels when you order on Owl's Fundraiser page!

Mabel's Labels are durable and waterproof. Simply click on the link below and search for "Owl Child Care (Waterloo Region)". Use coupon code OWL10 to get a 10% discount.

Thank you in advance for assisting us with our fundraising efforts! Enjoy your labels! Click Here to Order


Serious Occurrence Reporting

In spite of effective supervision and all the best precautions, serious occurrences (e.g., life-threatening injury or illness, fire or other disaster on premises.) can sometimes take place. All serious occurrences are reported to the Ministry of Education. A Serious Occurrence Notification Form will be posted at the centre for 10 days following a serious occurrence to support increased transparency and access to information for parents. This posting will give parents brief information about the incident and outline follow-up actions taken and the outcomes, while respecting the privacy of the individuals involved. Longer-term actions taken by the operator will also be included to help prevent similar incidents in the future, where applicable.

Many factors may lead to a serious occurrence report. A serious occurrence does not necessarily mean that an operator is out of compliance with licensing requirements or that children are at risk in the child care program.


Withdrawing from Service

The following notice periods are required to withdraw from the program, including for families who have pre-enrolled but have not yet started:

  • Infant, Toddler, Preschool programs require notice 20 business days.
  • School-age programs require notice of 10 business days.

Fees are owing for the duration of the notice period.

Upon receiving the termination or withdrawal notice, a review will be conducted on the family account:

  •  If sufficient notice has been provided, the customer deposit – less any outstanding balances, will be refunded.
  • Should insufficient notice be provided, fees for the duration of the notice period will be deducted from the customer deposit, with the balance, if any, being refunded.

Any outstanding accounts will be subject to further collection efforts which can include the involvement of an external collection agency.


Get In Touch

At Owl, one of our guiding principles is to conduct our business in a manner that fosters and promotes effective 2-way communication between all stakeholder groups.

Looking for information? Have a question or suggestion?

Members, potential members who are looking for child care, suppliers, and others are encouraged to use our Contact Us form below.

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Support Owl

As a non-profit, registered charity, Owl Child Care Services welcomes charitiable donations.

Through Canada Helps, you can set up a secure, online donation. Make a one-time donation or set up a recurring donation.

Click on the button below to make your donation now.