Owl Child Care Services of Ontario is pleased to welcome you and your child to our program.

Owl is a non-profit, registered charity led by a volunteer Board of Directors. Families have known and trusted Owl since 1981. Owl operates child care centres across the Waterloo Region offering care for children 3 months to 12 years of age. All activities are supervised by registered Early Childhood Educators (RECEs). All staff maintain current training in Standard First Aid & CPR.

All Owl locations are fully licensed on an annual basis by the Ministry of Education's Licensing and Compliance Branch. A summary of our licensing visit can be found on the parent bulletin board at each centre.

The information in this booklet is to provide you with a better understanding of Owl. If you have any questions, please ask your centre supervisor. He or she will be more than happy to assist you.

Interested in learning more? Below is the Table of Contents:


  • Welcome to Owl
  • Our Vision
  • Our Mission
  • Our Values & Beliefs
  • Our Guiding Principles
  • Programs Offered
  • Learning Philosophy
    & Program Statement
  • View of the Child
  • Program Goals
  • Areas of Learning
  • Membership
  • Accessibility


  • Hours of Operation & Closures
  • Children's Arrival/Departure
  • Child Belongings
  • Communication & Participation
  • Field Trips/Off-Site Excursions
  • Colleciton of Personal Informaiton
  • Image Release


  • Program & Schedule Changes
  • Withdrawal of Child Care
  • Termination of Child Care
  • Need More Information?
  • Centre Locations


  • OneList: Central Registry and Waitlist
  • Waitlist Priorities
  • Waitlist Status
  • Enrolment Process
  • Fees


  • Supervision
  • Positive Guidance Techniques
  • Prohibited Practices
  • Serious Occurrences
  • Nutrition
  • Food from Home
  • Food Substitutions
  • Outdoor Play
  • Preventing Child Illness
  • When a Child is Ill
  • Administration of Medication
  • Injury & Incident Reporting
  • Reporting Child Abuse
  • Emergency Management

Parent Handbook cover

Click on the link below to download and print the Parent Handbook. (PDF file with clickable links)

Parent Handbook




Get In Touch

At Owl, one of our guiding principles is to conduct our business in a manner that fosters and promotes effective 2-way communication between all stakeholder groups.

Looking for information? Have a question or suggestion?

Members, potential members who are looking for child care, suppliers, and others are encouraged to use our Contact Us form below.

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Support Owl

As a non-profit, registered charity, Owl Child Care Services welcomes charitiable donations.

Through Canada Helps, you can set up a secure, online donation. Make a one-time donation or set up a recurring donation.

Click on the button below to make your donation now.