Summer Camp Cancellation Deadlines

  • A full refund will be issued for any cancellation request received in writing (i.e., paper or e-mail to the centre supervisor) by April 30.

  • A partial refund (after a $50 cancellation fee per child, per week) will be issued for any cancellation requests received in writing by the following dates:

    • Between May 1 and May 31 for July camps (i.e., weeks 1 to 5)
    • Between May 1 and June 30 for August camps (i.e., weeks 6 to 8)

  • No refunds or credits will be issued as of the following dates:
    • As of June 1 for July camps (i.e., weeks 1 to 5)
    • As of July 1 for August camps (i.e., weeks 6 to 8)

Per our official Payment Policy, refunds are not issued for missed days due to illness, injury, vacation, scheduling conflicts or for unforeseen centre closures (e.g., COVID-19, natural disasters).

Preparing for Spring

Please be sure to check sizes on your children’s splash pants, spring jackets and rubber boots. If they don’t fit, now’s the perfect time to find them in the stores.
 
Accidents do happen - we recommend every child under 6 years of age have a change of clothes at the centre in their cubby or backpack. Please also include a reusable plastic bag that can be used to send wet or soiled clothing home for laundering.

As well, remember to label all items (with your Mabel's Labels, of course!).

mabels labels logo


Mabel's Labels

RisingOaks continues to team up with Mabel's Labels Fundraising. These labels are durable and waterproof. Simply click on the link below to order. You'll know you're crediting your order to us when our school name is displayed on the top left of the screen.

Thank you in advance for assisting us with our fundraising efforts! 

  • Click Here to Order, then search "RisingOaks Early Learning."
  • Choose optional RisingOaks Logo label pack by selecting COMBO LABEL PACKS > LOGO LABEL PACK
  • Enter discount code RISINGOAKS10 to get 10% off your order!

Late Pick-up Policy

It is essential that the educator is aware when you arrive and when you pick up your child. All RisingOaks centres close at 6:00 pm. If a parent, or other authorized adult, is unable to pick up the child by 6:00 pm, alternate arrangements must be made in order to ensure children are picked up from the centre prior to the closing time. Late pick up is not permitted. Please be aware of road conditions throughout the day (weather, construction etc.) and plan travel time accordingly.

Families with children picked up after the 6:00 pm closing time are tracked and can expect the
following:
 
  • First Late: A call or email from the supervisor reminding them of the service hours.
  • Second Late: A formal warning letter from the supervisor
  • Third Late: A third late may result in termination of care from the child care program or camp.
Should a child be left in care more than an hour after the program closes, with no communication from the parent or the emergency contacts listed, Family and Children Services will be notified by the educator.

Withdrawing from Service

The following notice periods are required to withdraw from the program, including for families who have pre-enrolled but have not yet started:

  • Infant, Toddler, Preschool programs require notice 20 business days.
  • School-age programs require notice of 10 business days.

Fees are owing for the duration of the notice period.

Upon receiving the termination or withdrawal notice, a review will be conducted on the family account:

  •  If sufficient notice has been provided, the customer deposit – less any outstanding balances, will be refunded.
  • Should insufficient notice be provided, fees for the duration of the notice period will be deducted from the customer deposit, with the balance, if any, being refunded.

Any outstanding accounts will be subject to further collection efforts which can include the involvement of an external collection agency.